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8 Factors to Consider When Selecting an RMM Tool for Your BusinessJuly 27, 2017

Selecting a Remote Monitoring and Management (RMM) tool involves two critical factors. One is getting the right technology and two is ensuring whether your provider is able to meet your current as well as future requirements. If you can find a vendor that is easy to work with and at the same time offers flexible solutions. Moreso, they that make delivering your managed services more efficient, then you are on the right track.

Here is a list of 8 things you should look out for when selecting an RMM tool:

  1. Seamless Onboarding: The RMM tool should easily discover devices and deploy agents automatically in your client's environment. This is one of the signs that the RMM system you've selected is going to serve you and your clients efficiently.
  2. Flexible Pricing Model: You should be paying only for the number of nodes (systems) that are in your clientele. Anything more would result in a loss for you. (Example: if there are 70 nodes, pay only for 70 nodes and not 100). So always go for RMM vendors who offer flexible pricing models which help you with a pay-as-you-go model that ensure you don't incur any loss.
  3. Efficient Automation: Your RMM tool should provide efficient monitoring and maintenance automation capabilities. Because an efficient automation system frees up your technicians so that they can focus on more crucial service calls.
  4. Hassle-free Integration: Remote Monitoring and Management tools should also integrate well with your PSA, Helpdesk or Incident Management tools. They should automatically create tickets in these modules whenever a monitoring alert is triggered so that your client issues can be investigated and resolved even before your clientele find them out.
  5. Top-Notch Reporting: Continuous monitoring will be of no use to you if your RMM does not have a 'proper reporting mechanism' in place to give you the 'overall picture of your clientele's network' which is being surveilled.
  6. Ability to Manage Mobile Devices: More and more users are demanding some level of mobile connectivity while away from office — be it corporate device or BYOD. So it's best to opt for RMM tools that give you the ability to manage mobile devices as well as desktops and servers.
  7. Patch Management: System vulnerabilities can be tackled efficiently via patch management. So if patch management is offered as a part of remote management then you have a powerful combination which will dramatically reduce the network's devices from being compromised.
  8. Easily Understandable Dashboard: If your RMM system can collect vital client data but fails to display the same to you in a comprehensive way, then again it will be a total waste of time. So your remote monitoring and management tool should have an easily understandable dashboard that gives you a centralized view of the health of your client's network. It should clearly point out critical things which need your attention.

Do these RMM-related pointers seem useful to you? If so, why not try one of the many free RMM tools available online which include all the features listed in this blog and evaluate how your online business progresses.

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