If you are planning to delve into the world of MSP business, or if you are looking for a good Remote Monitoring and Management software to better manage your enterprise then one of the factors that you would be checking to evaluate RMM products would be – reviews.
A positive review of an RMM software does impact a user's mind. It can bend a person's decision. There are true reviews as well as fake reviews. Since reviews play a major influence on a user's decision to purchase a product, there are thousands of fake reviews versus true, genuine reviews. So, how to identify and make use of good, genuine reviews. How to identify the reviews that can be believed.
|RMM Softwares||Features||Priced Per Unit|
|Comodo One RMM||
Comodo RMM (Remote Monitoring and Management) offers MSPs (Managed Services Providers) a multi-layered, cloud-based toolset to manage Windows, Mac and Linux systems very efficiently and with panoramic insight and total control over the systems managed.
|Labtech||LabTech RMM Software can help significantly improve operational productivity and efficiency by leveraging the power of IT automation. LabTech RMM software takes care of repetitive IT maintenance tasks or processes, monitors mission-critical network components, automatically runs auto-remediation programs etc.||Node|
|Continuum||Continuum RRM software helps save time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets, and coming up with alerts only when real attention is needed. The time saved can thus be spent on expanding businesses or doing many other things.||Node|
|Autotask||Autotask RRM helps MSPs customize preferences for every client. This includes break-fix protocols, software updates and other everyday tasks. This saves time and ensures consistent performance.||Seat|
|AVG RMM||AVG RMM RMM provides MSPs visibility plus unified management of all devices, applications, and networks. This helps provide increased uptime, stability and security for customers.||Node|
|Vigilix||Vigilix POS-Connect (Vigilix RMM tool) is designed specifically for POS industries, is PCI-Compliant and is a requirement for remotely accessing any POS system environment. It has built-in two factor authentication, secure passwords and audit reports and enables the security requirements that will meet PCI regulations for remote access by just checking a box.||Node|
There will be good and bad reviews about the same RMM software product. If a review sounds good then it is fine. But if it sounds too good to be true, then it probably is so and it is a fake. You must try to read in between the lines to spot fake reviews. If the review sounds promotional then you need no other identification.
Some pointers to spot fake reviews.
First, get to know all the features of the RMM software product. Read about the features of RMM software from a couple of popular vendors. Then, make a list of the features you would require in your ideal RMM software. Important: You must do all this without getting influenced by any of the reviews. If you can, then do a comparative study of the features offered by the different RMM software products. This would be worth the effort, as it will help you identify a product that would best suit your business requirements – you could be an MSP or an enterprise.
There are paid as well as free RMM softwares. There are plenty of both types. You must study the pros and cons of both types of offerings.
A paid RMM software definitely requires investment. It clearly states its monetary requirements. In this you will have to analyze how the licenses are being charged – user-wise, or device-wise, etc..., For a large enterprise this may require considerable investment. If you are an MSP, then the license structure must be viable for you to provide the services to your clients. The license fees must not bite a chunk of what you charge your clients. You must make a reasonable profit to continue staying in the business, or you will close shop shortly.
Analyse all the features offered by the paid RMM software. There may be features that you do not require (bloatware features), but would still be charged for the same. Check out if you can negotiate a package where you have to pay only for the features that you require. This would be much better than being made to pay for features that you will not be using at all. Watch out for the useless frills and don't pay for them. Another important factor is the hidden charges. The initial price displayed or quoted may only be just for the basic features, which would not meet your requirements. A package with all your requirements may actually cost pretty high. Software vendors pack plenty of punch in the fine print; so, check out and work out the actual charges that you will end up paying when you purchase licenses.
Remember as an MSP, you just can't survive with RMM alone. You also need a service desk and a patch management system to provide MSP service. And these must work in harmony with the RMM solution. Usually, integration would be better when all these three products are from the same vendor.
Evaluate Free RMM softwares. Check out the features they offer. Rate them. Check out if the RMM software is really free, or if there are hidden charges. Find out – where's the catch. Free offerings are hard to come by, and good free products are hard to sustain. Check the compatibility of the free RMM software with patch management and service desk solutions. And if the same vendor is offering all the three products for free, then that's even the better. The integration between the solutions would be great.
Free RMM software may be limited to a certain number of devices or users. Check out the charges beyond the free offering. If you provide services to many clients, then the licensing costs may be substantial. The core issues to watch out for with free RMM software would be support and hidden charges.
Now that you have a good understanding of the RMM software product, about required associated products such as – patch management and service desk, and free and paid RMM softwares, and your own requirements, you are in a better position to read RMM software reviews. You would now be able to read in between the lines.
With your enlightenment of your requirements of the RMM software that would best suit your MSP business, you would be able to gauge honest reviews. Remember, that reviews are opinions. Each MSP administrator may face a different experience. Read the reviews carefully, judge the true reviews and form your own opinion.
Managed IT services require a great deal of hardware and software in addition to a lot of knowledge on network security issues. You could be searching a while and sifting through a maze of rmm reviews, trying to find what you need and wondering which software will work best for your msp company. Before you do this, how about taking a look at Comodo One open source psa rmm platform? We just might be able to save you a great deal of time, money and headaches.
The Comodo RMM Software is a totally free software that is offered along with service desk and patch management solutions under the name of Comodo ONE. It is a well-integrated software that is completely free. Check out reviews of this product to take an informed decision to purchase your desired RMM software.