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Identifying a Safe and Smart RMM platformOctober 31, 2016


Remote Monitoring and Management (RMM) is an emerging trend now. MSPs (Managed IT Service Providers) use RMM tools to remotely manage and monitor client systems and networks as well as the endpoints on the clients' side. RMM also helps MSPs in gathering information regarding applications, hardware etc, all operating from the client's location and also in obtaining activity reports. RMM, which can be carried out from a single, unified dashboard, helps manage or solve issues, do trouble ticket tracking, remote desktop monitoring etc and remotely install software and updates, administer patches etc. RMM is thus today integral to managing enterprise networks, especially because of the increase in the number of threats and security issues and the increasing need of fixing security issues.

Today, as businesses grow, they need to depend on RMM platforms that can handle a large amount of data and addresses the requirements of such expanding businesses. So, the stress always is on choosing RMM platforms that are smart and safe. Let's examine as to what factors make RMM platforms smart, and safe...

  • A good RMM platform should be able to filter and consolidate alerts to identify the real issues. This would definitely help the technical team handle and resolve issues. They wouldn't have to spend too much time to filter through alters either. This would have a direct, positive impact on productivity and the expansion of business.
  • A good RMM platform should help cut through the 'noise' that's generated as a result of too many agents getting involved. This helps clients spend time focusing on things that need to be done and not on resolving issues.
  • Categorizing alerts, identifying which ones are critical and which not and prioritizing tickets based on that, routing the tickets to the right technicians for resolution is something that a good RMM platform does.
  • A smart RMM platform should, in addition to customizing conditions and alert settings, have a collective knowledge base that's made available to all partners. Thus there would be access to common issues detected across the RMM platform and there won't be the need to address and solve the same problem twice. It would also help look for conditions that may signal the likelihood or the beginning of an issue.
  • The RMM platform that's always up-to-date can be seen as a smart and safe one. Thus technicians won't have to waste time updating alerting conditions, the RMM platform does it on its own and thus helps the client/company focus on business.

Thus it becomes highly important for any MSP to look for an RMM platform that helps detect as well as prevent critical issues and doesn't drown the MSP in a flood of alerts and data. Choosing the RMM platform that provides a really efficient process and intelligent issue resolutions, along with the most actionable tickets, is what would always help MSPs in today's world, where businesses have turned real competitive and where all kinds of issues and threats seem to be bugging businesses.

Choosing Remote Monitoring Tool

IT Service Management

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