Remote Monitoring and Management (RMM) is an emerging trend now. MSPs (Managed IT Service Providers) use RMM tools to remotely manage and monitor client systems and networks as well as the endpoints on the clients' side. RMM also helps MSPs in gathering information regarding applications, hardware etc, all operating from the client's location and also in obtaining activity reports. RMM, which can be carried out from a single, unified dashboard, helps manage or solve issues, do trouble ticket tracking, remote desktop monitoring etc and remotely install software and updates, administer patches etc. RMM is thus today integral to managing enterprise networks, especially because of the increase in the number of threats and security issues and the increasing need of fixing security issues.
Today, as businesses grow, they need to depend on RMM platforms that can handle a large amount of data and addresses the requirements of such expanding businesses. So, the stress always is on choosing RMM platforms that are smart and safe. Let's examine as to what factors make RMM platforms smart, and safe...
Thus it becomes highly important for any MSP to look for an RMM platform that helps detect as well as prevent critical issues and doesn't drown the MSP in a flood of alerts and data. Choosing the RMM platform that provides a really efficient process and intelligent issue resolutions, along with the most actionable tickets, is what would always help MSPs in today's world, where businesses have turned real competitive and where all kinds of issues and threats seem to be bugging businesses.
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