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What Makes The Best Help Desk Software?December 14, 2017

A hard-working helpdesk does not necessarily translate into a smoothly-running organization, but a smart-working helpdesk certainly can!

Helpdesks across the world are usually overworked and under-appreciated. A poorly equiped or poorly managed helpdesk can easily destroy organizations, both big and small. On the other hand, a helpdesk supplemented with the right software is a great asset to MSPs and enterprises of all sizes!

But often the problem is finding the right - or to be more precise - the best help desk software. So what exactly makes a helpdesk software the best?

The best help desk software is the one which....

  • Provides Cloud-Based Access: helps your helpdesk access IT tickets anytime, anywhere and using any device!
  • Prioritizes Tickets: so that the crucial IT tickets are resolved first and the rest later.
  • Sets Performance Standards: helps you define your help desk's performance standards via Service Level Agreements (example: working hours, response time, holiday etc.,).
  • Can Automate Emails and Updates: so that the helpdesk does not have to access the IT tickets every time to check their status.
  • Can Automatically Route Tickets: so that your helpdesk staff can take some time off.

All This & More Available With Comodo One Service Desk

Comodo One Is Not Just Another Service Desk. It's A Complete Package For MSPs

Learn more about Comodo One Service Desk here:

Comodo One Service Desk Is Absolutely Free!

Help Desk Software

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