Helpdesks across the world are usually overworked and under-appreciated. A poorly equiped or poorly managed helpdesk can easily destroy organizations, both big and small. On the other hand, a helpdesk supplemented with the right software is a great asset to MSPs and enterprises of all sizes!
But often the problem is finding the right - or to be more precise - the best help desk software. So what exactly makes a helpdesk software the best?
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