What to look for in an RMM SolutionOctober 31, 2017

There are hundreds of Remote Monitoring and Management (RMM) solutions in the market, each touting to be the best in the industry. This blog will provide you an idea about the essential features that you must look out for, as well as features that would be an added advantage. Now, let us see what is an RMM solution.

An RMM Solution is a remote management application software used by Managed Service Providers (MSPs) to monitor and manage endpoints, workstations, devices, and networks remotely from a single centralized console.

The above definition would suit an optimum RMM solution. The Major Functions that an RMM Solution should deliver are:

• It must be able to monitor all the different devices and networks (all endpoints), and the different software on all those devices.
• It must provide real-time, up-to-date information on the status of the devices, software, and networks (all endpoints). Any information received after any sort of delay, would not be as receiving real-time updated data. The real-time activity must be showcased on the dashboard as required by the user/administrator.
• The dashboard should be easy to manage and comprehend. IT personnel must be able to easily acquire any details that they require on the dashboard.
• Continuous monitoring of the health and status of all devices connected to the network is necessary.
• Integration with an IT Service Desk solution — this allows automatic and instantaneous generation of tickets for any issues encountered, for faster resolution.
• Facility to automatically and simultaneously track multiple endpoints and clients

Typical Necessary Features of RMM

Facility for Quick setup & deployment

The RMM should allow quick import of users, devices, and endpoints through Active Directory integration and LDAP.

Client Communication

Facility to communicate/chat with MSP subscribed customers to alert them about the issues — in real-time and provide solutions to the issues over remote — all activities through the single, centralized console.

Multi-OS Types

Provide service for operating systems of multiple types.

Multi-OS version support

Support customers who run OS of various builds and releases — even the latest OS versions.

Centralized Dashboard

A centralized dashboard that provides a panoramic view of all clients and their devices that need to be managed. A comprehensive view must enable the administrator to easily view, manage and understand client requirements. This would facilitate a faster response to critical issues.

Wizards for Automation

In a day-to-day scenario, there will be many processes that need to be repeated. A facility to create reusable processes will enable faster resolution of issues. Some tasks need to be repeated based on the issue, while some tasks need to be repeated every day (routine tasks). The administrator must be able to design templates or wizards for such tasks, as this can help save considerable time.

Facility to Read Logs

The RMM solution must be able to access, read and understand the logs. This would help the administrator to resolve the issues.

Generate Reports

Facility to automatically generate reports. A wide variety of activities take place in an IT environment — including device issues, software issues, malware threats, infiltration attempts, malicious activity, and other such events. Well designed reports should allow IT administrator to assimilate information from the reports and take decisive actions.

An Effective RMM solution must enable easy management and faster resolution of issues in the managed networks.

Learn more about RMM and get it for FREE here.