In an enterprise setting, an IT Help Desk Services or IT helpdesk is a place where the enterprise' customers can call to get help with a problem. It is a multi-dimensional team whose primary aim is to help reduce downtime in IT Services and operations- making them available for a maximum period of time. IT helpdesk services are aimed at enhancing end-user experience. It is also responsible for the quick resolution of critical issues technical issues faced by the end users.
To improve efficiency and better serve end users, most help desk support services use special software known as IT Help Desk Software or IT Service Desk Software to record, track and manage issues raised by the end users.
Some of the commonly used names for Help Desk Services include: IT Support Center, IT Help Desk Services, Customer Support Center, IT Help Desk Support, Help Desk Support, Information Center, and Technical Support Center.
What is the purpose of the IT help desk in an enterprise? As mentioned earlier, the primary function of the IT Help Desk is to resolve end-user complaints and answer end-user queries professionally and accurately. This is to ensure end-user satisfaction, thereby enhancing the organization’s long-term profitability.
At the heart of the IT Helpdesk is a ticket management system that sorts end-user conversations in multiple ways such as by seriousness of the issue, date or time, and demographics. It can also automate certain CRM (Customer Relationship Management) processes to speed up the resolution.
But the IT help desk is more than just handling end-user support tickets; it can handle software-specific requirements within the organization, for example, bug fixes and updates that have a direct impact on larger clients.
Choosing the best IT Help Desk Support & Services for your business can be daunting. Every IT service provider has their own set of advantages when compared to its competitors.
The IT help desk you choose should be able to deliver excellent customer service to your customers. It is also a crucial step in setting up the customer support at your organization. The right IT help desk will help your customer support team consistently provide quality customer service to your customers.
The benefits of using an IT Help Desk software are numerous. You can save time and financial resources with the right IT Help Desk software.
Beyond addressing end-user queries, IT Help Desk solutions can help your organizations: maintain a positive relationship with your customers and gain customer loyalty; generate quality leads from queries, or to stay ahead of the competition and efficiently meet customers' or market's needs.
However, with a slew of help desk solutions vying for your money, the IT Helpdesk marketplace can be overwhelming for you. Comodo IT Service Management (ITSM) is an ideal ITSM solution that ticks all the boxes when it comes to IT Help Desk.
Endpoint Manager is simply the best universal option that offers the best value for your money and can address most of the typical requirements.
Comodo IT Service Management (ITSM) Platform is a part of Comodo ONE initiative and is available absolutely free of charge to Comodo ONE subscribers.
Endpoint Manager can help you in managing your client infrastructure, by offering necessary IT tools. This will help you address the four key aspects of IT Service Management:
Businesses face many challenges like market saturation, keeping pace with market development and increasing sales. One of the primary challenges is the IT and security management applications and keeping its costs down.
With that in mind, we are offering Comodo CRM, RMM (Remote Monitoring and Management), and Patch Management (for free as part of the Comodo ONE package. Comodo ONE offers an all-in-one platform that has all the IT and security management (ITSM) applications that you need to run your IT infrastructure for free.
#1 There is already a cost for any platform you choose: your time. There shouldn't be any other costs associated with the central tools that you need to run your business.
#2 We are a partner: We want to provide your value before you pay us.
#3 Our revenue comes from selling our security services through our app store. You only start paying once you start using our security services.
Comodo's ONE (ITSM) can help you cut down your operational costs and make money. Apart from IT and security management applications, Comodo ONE also offers unlimited training, support, and customization for free.
Coming to the benefits of using Endpoint Manager Software, here are some of the key benefits of using Endpoint Manager:
Endpoint Manager will help you successfully design, deliver, manage and improve the way Information Technology (IT) is implemented or used within your organization.
If you are an MSP looking to buy Endpoint Manager, here's is an exciting offer for you. Comodo is offering one year of the Comodo Help Desk support service, free for all Managed Service Providers (MSPs).
With our 24/7 Help Desk, MSPs like you can surpass client expectations and deliver superior service. This also helps you avoid hiring additional staff members and also to scale your business quickly. We will take care of the troubleshooting, set-up, tune-up, and maintenance so you can focus on core business or high-level projects.
For more details about Comodo IT Service Management (ITSM) Platform, contact call us +1 (888) 551-1531 or +1 (973) 859-4000. Fax: +1 (973) 777-4394 or email us at firstname.lastname@example.org