It's no news that improper patching can lead to security breaches. But despite this, many enterprises choose to suffer such security breaches than apply proper patching. This is because implementing proper security patches with the help of a dedicated patch management software is easier said than done. Enterprises usually employ many software. And keeping track of each and every one of them is often a complex task which costs them a lot of money and time which they rather spend on enhancing their mainstream productivity.

For a very long time, IT service management has been recognized as a vital element in the context of delivering and managing IT services. The significance of ITSM in the IT department and their impact on the concept of digital transformation is a topic that is much spoken of these days. Of late, digital transformation seems to be of high priority on the agenda of almost all CIO's. However, there is a growing need to go back to the basis of employing a modernized IT service management strategy (ITSM).

With the current climate of consistent digital transformation, businesses are under high pressure to manage and accommodate any quick transition that happens across a range of environments. Implementing IT Service Management (ITSM) tools provide an easy option to oversee and take charge of the change in IT environments.