Service Desk Ticketing Software
Benefits Of Using Service Desk Ticketing Software Instead Of Email
Many companies think that a ticket system isn't personable and may instead prefer to use email to create tickets and get them ready to be completed. However, IT departments across the globe dislike the use of email for ticket needs, because it offers no baseline and requires agents to do more work. At Comodo, we believe that service desk ticketing software should be:
- Free
- Easy to use
- Easy to understand
- Used with other systems
- Able to make life easier for administrators and agents
How We Compare
If you need something that doesn't cost anything and is easy to understand and use, you'll enjoy our product. Agents and technicians can be more productive because they're using their time wisely instead of answering every call to set up a ticket or reading through emails trying to get organized. Customers will love that you use our product because they can create a ticket when necessary and will have access to our pre-built database of FAQs.
Because our product is open-source, you can change the FAQs to meet your needs and can even change logos and colors to make it more professional and business-related.
Web-Based
Because our service desk ticketing software is web-based, it can be used and accessed from any computer or device on the network. As long as the device has an internet or intranet connection, you can use our product. This means that if you have technicians in the field, they don't have to come back to the office to close out a ticket or start another. They can check their device, see what's next and go from there.
There are so many benefits to considering our free service desk ticketing software, so contact us today to learn more.
(973) 859 4000 ext 3025