What A Customer Service Desk Is And How To Keep Customers Happy
Your ServiceDesk product should be customer-oriented. At Comodo, we understand your need to make things simpler and will do our best to help. Our service desk product is focused on the customer, whether that is an individual within the company or someone you are providing services to outside the business. Customers will remember how you made them feel, so if you're not doing your best, they'll remember the hurt and aggravation you brought them.
Any product is only as good as the communication that surrounds it. Therefore, you have to keep customers informed of what's going on. With our product, they can:
You can also set up our product to provide alerts even when nothing has been done. It still lets the customer know that they aren't forgotten, and you can continue working on your tickets.
The Service Desk is meant to be the point of contact between your business and everyone else. Most customers, however, prefer to do it themselves whenever possible. With our product, you'll get access to a database that covers many frequently asked questions (FAQs), which can be provided to your customers. They can browse to see if their question is in there, making it easier for them and you. For example, if a client has a problem that is easily fixed on their own, but they call you to do it, you have to take time away from other tasks to help them. If they can get the information themselves, they're not taking up your time or theirs.
Our product is all about consistency. We make it easy to provide the same level of care to your customers every time. Contact us today to learn more about our Service Desk products.