A lot of articles and blog posts have been written about "what does rmm mean" and it's not hard to find a good definition if you know where to look. However, a simple definition doesn't tell the whole story and in order to be successful in the managed IT services industry, you should understand what remote management means to your business. This lets you stay in touch with your customer's needs and provide top quality services. Here are some things to help you get a better understanding of the remote monitoring and management industry.
Have you ever talked to a client who was looking for "half-assed" service? Of course not. In this profession, it's all or nothing, especially when it comes to network monitoring. The customer expects all endpoints to be secure and for things to run smoothly most of the time, with few interruptions of service. The msp who can provide this, should have no trouble staying in business in the 21st Century.
If clients are not satisfied with your service you are not going to be successful. The best managed service providers always place customer satisfaction as the number one priority. They employ people who are never rude and always have time for the company's number one asset, the customer. This important principle cannot be ignored if you are interested in long term success and financial security.
In your staff's opinion, what does rmm stand for? Is it just a means to an end? In other words, are most of your employees there to collect a paycheck and not concerned about job satisfaction or security?
Next to customers, employee should be the greatest concern of the msp company today. It's not enough to offer competitive compensation packages these days. Most people are looking for a comfortable and positive work environment. They are willing to accept challenges and work hard for the company, but they must feel appreciated and important. If you cannot accomplish this, you'll probably be dealing with a constant turnover of employees and may find little success in the msp business.
When asking the question, "what does RMM mean" asset protection should be one of the answers. Part of msp services includes protecting data but this also extends to the customer's assets. Why? Because a data breach can cost the customer in several ways:
As an msp you are protecting more than information, you are protecting jobs and livelihoods. This is why you should be providing antivirus, anti intrusion and enhanced endpoint protection.
A managed IT service company is there to secure networks and protect data. However, you can't protect the company from a natural disaster, nor are you responsible for the security of the facility. However, should valuable data be lost, stolen or destroyed, the msp can be there to restore lost data, so the client can continue to run a business.
Do you have an effective disaster recovery plan for your business and clients? Does it contain more than one failsafe measure? If not, you could be in serious trouble if disaster strikes. Consider a trusted cloud backup data service as well as taking measures into your own hands. This will give you the best possible backup system.
What does rmm stand for? It's more than simply a service to clients. Remote monitoring and management is a type of insurance and personal protection. Clients hire msp companies to help them protect their data and networks and to provide business solutions. That is why the msp professional should be friendly, personal and approachable. Clients want to put a face to a company and this face should be one people can trust and depend on, and a face which is likable.
At Comodo we are proud to offer some of the finest software solutions in the world. Our Comodo One open source platform is the culmination of years of hard work from msp professionals. The software is a continual process of research, development and evolution and will continue to be on the forefront of remote monitoring and management technology for many years to come. To see what Comodo One can do for your business, visit our home on the Web today at https://one.comodo.com/.