The future of your business depends on making sure you understand customers' expectations and document your service level agreements (SLAs). This helps you focus on what's important to the customer while reinforcing your professionalism. But how do you make sure SLAs are driving priorities?

Comodo ONE SLA management automatically prioritizes, tracks, and reports on the information you need to deliver on priorities efficiently. You will know which customer devices are supported or not, whether or not technicians are tracking their time correctly; when renewals are due and how much time is left on the agreement.

Fulfill Your Promises with Comodo One

Establish Agreements

Get the desired results you expect from agreements by automating the management and recurring billing of client contracts, including cloud services, against established service agreements.

Simplify Management

SLA management helps you prioritize tickets against customers' service delivery agreements. Set up unique response plans and determine resolution times. Then use custom calendars and matrices to track progress.

Proactively Manage with Work flows

Set up workflows for automatic alerts to help you proactively avoid a breach of contract as well as automatically send renewal reminders when contracts are about to expire or when when a client's support balance runs low.

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Optimize Agreements

Customize Your Agreements

Whether you use existing templates or customize client-specific agreements--you'll have thee flexibility to adjust support coverage and billing rates.

Easily Make Adjustments

Add billing charges for additional products or services related to the agreement.

Assess Profitability

You can determine profitability quickly when you can see all the time entries that have been applied to an agreement.

Establish response goals by priority, issue type and sub-issue type in Comodo ONE. Add SLA information to service tickets and track it through the audit trail.

Establish response goals by priority, issue type and sub-issue type in Comodo ONE. Add SLA information to service tickets and track it through the audit trail.

With SLA performance criteria automatically integrated with alerts in your regular workflow, you can assign first response targets, establish a resolution plan with time to complete and sort all open tickets by the next service level event.

Automatically Track and Report on Service Performance Metrics Against Set Goals

  • Anticipate client demands by managing to response time goals
  • Analyze key performance indicators including response time, resolution plan time and final resolution time
  • Expand your service desk offerings by demonstrating your ability to establish, monitor and report against service delivery goals..