What Is Service Desk
Comodo One Answers: What Is Service Desk?
If you're a new business owner, you're probably wondering what a service desk is and why you need it. At Comodo, our product provides professional services to all companies, regardless of size or industry. We also offer automation, which can help management your requests, alerts and work orders. You'll gain full visibility and better quality through our ticketing process.
What You Can Do
It's important to know what any product can do for you and how they'll benefit you. For example, our Service Desk product can:
- Manage SLAs and contracts
- Manage your ticket priorities
- Set business hours for agents
- Provide automatic alerts and notifications to address requests
- Control/manage customers and staff separately, or together
- Automate the ticketing process using various filters
- Configure the desk's communication templates
- Offers precise statistics on costs and activities
As you can see, our product does a lot, which means you don't have to work harder than necessary. While hard work will always pay off, it doesn't make sense to work harder than you need to, because then you can use that energy to focus on a new task.
How It's A Cost-Effective Solution
Most companies are only concerned with the bottom line and keeping costs low. While this is a practical approach, you still need the proper tools and software to do the job. We believe that everyone should benefit from our service desk software and offer it free of charge. We have two other free products, as well as multiple subscription-based products, as well. We have you completely covered, so you can work and fix problems safely and efficiently. To learn more about any of our services and products, please contact us. We look forward to speaking to you soon.
(973) 859 4000 ext 3025