What is ITIL Service Desk Management?
Most businesses know they need an IT department and know that the staff are going to want a service desk. However, most people don't know what it provides to companies or how it works. At ITarian, we want to explain our product to you, in detail, so you can make an informed decision about what your business needs.
What We Offer
Our product can help administrators, agents and billing. Administrators can:
- Set business hours
- Manage SLAs
- Manage ticket priorities
- Assign tickets to respective agents
It can also help agents/technicians by showing them their tickets based on priority or other filters and helping them work faster.
Customers/end users can also benefit because they can:
Our product can help administrators, agents and billing. Administrators can:
- Put tickets in themselves
- Search the FAQ database for help first
- Get notifications and alerts to find out about the progress
With our service desk software, everyone benefits, which makes it the perfect option for most companies.
Why It's Necessary
A Service Desk is important to automate many tedious tasks and keep information flowing. If you don't know which tickets have been completed, you could redo work and get off track. It is also important to keep records of every ticket, so you can put them in reports and use them in other ways to make sure that everyone is productive.
Other and Paid Products
While our service desk product is great for Information Technology departments, we also offer other products, including patch management, RMM tools and aversion of our CDM. We also have a paid version of the CDM, as well as NxSIEM and Acronis backup cloud, both of which are paid subscriptions. We want to ensure that you are completely covered, whether you use all of our products or just a few. contact us today to learn more.
