Best Service Desk Software

What is Service Desk?

A service desk is a source of communication to connect a company and its employees, customers or any of its stakeholders. The prime objective of the service desk is to address the users' issues through an organized interface in a timely manner. It is a ticket management system to provide a SPOC (Single Point of Contact) to meet internal and external communication demands.

Top 5 Best Service Desk Software (Updated List of 2018)

  1. Comodo ONE Service Desk
  2. Jira Service Desk
  3. Zoho Desk
  4. Fresh Desk
  5. Zendesk
Comodo ONE Service Desk
About Comodo ONE Service Desk

While customers bombard you with umpteen service requests, there has to be a tracking system in place to check on the issues and determine from where each issue has come and what is the service level agreement to solve each issues.

Features / Benefits of Service Desk
  1. Cloud-based
  2. Custom-made greetings
  3. User-friendly online dashboards
  4. Easy tracking and reporting
  5. Automated Emails
  6. Service Level Agreement tracking
  7. Escalation processes
  8. A ready-made script for responses
  9. Instant ticket routing system
  10. User-friendly customer portal
  11. Enables users to gather tickets through a web portal, email, phone or from any other endpoints automatically



Best Service Desk Software
Jira Service Desk
About Jira Service Desk

Jira Service Desk is a pre-configured service desk tracking system. It helps to receive requests, track, manage and address user requests. A form is made available with a self-service web portal for the customers to raise requests.

Features and Benefits
  1. Service level agreement to address requests based on its priority
  2. Self-service, ensures customers to help themselves by adding Confluence to Jira Service desk to get an integrated knowledge base.
  3. Preconfigured IT and customer service templates
  4. Automated rules
  5. Built-in email support
Zoho Desk
About Zoho Desk

Zoho Desk delivers a ready-to-use service desk system for small and medium businesses. Zoho Desk is a versatile helpdesk system with basic features well-defined to support small to medium-sized to businesses. It also provides a feature-rich software offering to support large enterprises.

Features and Benefits
  1. Ticketing System
  2. Productivity of Agents
  3. Ready-made Call Center Software
  4. Knowledgebase
  5. Social Support Software
  6. Reporting and Tracking
Freshdesk
About Freshdesk

Implements simpler and innovative methods to address customer queries and concerns from a single console. Automates redundant tasks and associate with other teams to quickly address issues and queries. Freshdesk is easy to use with some built-in advanced features and ensures quick response to users' concerns.

Features and Benefits
  1. SLA Management
  2. Custom Ticket Status
  3. Pre-formatted responses to address common questions
  4. Efficient team to efficiently solve customer issues
  5. Manages and Tracks all communication through a single platform
  6. Self-service experience with a knowledge base
  7. Ensures to customize the customer portal, agent roles, URLs and workflows to fit the users' requirement.
Zendesk
About Zendesk

Zendesk helps businesses become more versatile, trustworthy and scalable. It delivers a robust platform and helps businesses communicate with multiple users and data through a single and organized platform. Zendesk helps to manage all the customer interactions in one dynamic interface for a robust and seamless process.

Features and Benefits
  1. Versatile ticket management with automated workflow
  2. Supports multi-channel, like web portal, email, phone, and social media
  3. Efficient reporting and efficient analytics
  4. Integrated knowledge base and forums
Drawing a Conclusion from the above comparison

All of the above-mentioned service desk products on the market, though they serve the same purpose, have their own benefits and shortfalls. If you are looking for a budget-friendly option with many added features, Comodo ONE Service desk is a good option. There are other product offerings from Comodo ONE. To see them, visit: https://one.comodo.com/