A service desk is a source of communication to connect a company and its employees, customers or any of its stakeholders. The prime objective of the service desk is to address the users' issues through an organized interface in a timely manner. It is a ticket management system to provide a SPOC (Single Point of Contact) to meet internal and external communication demands.
While customers bombard you with umpteen service requests, there has to be a tracking system in place to check on the issues and determine from where each issue has come and what is the service level agreement to solve each issues.
Jira Service Desk is a pre-configured service desk tracking system. It helps to receive requests, track, manage and address user requests. A form is made available with a self-service web portal for the customers to raise requests.
Zoho Desk delivers a ready-to-use service desk system for small and medium businesses. Zoho Desk is a versatile helpdesk system with basic features well-defined to support small to medium-sized to businesses. It also provides a feature-rich software offering to support large enterprises.
Implements simpler and innovative methods to address customer queries and concerns from a single console. Automates redundant tasks and associate with other teams to quickly address issues and queries. Freshdesk is easy to use with some built-in advanced features and ensures quick response to users' concerns.
Zendesk helps businesses become more versatile, trustworthy and scalable. It delivers a robust platform and helps businesses communicate with multiple users and data through a single and organized platform. Zendesk helps to manage all the customer interactions in one dynamic interface for a robust and seamless process.
All of the above-mentioned service desk products on the market, though they serve the same purpose, have their own benefits and shortfalls. If you are looking for a budget-friendly option with many added features, Comodo ONE Service desk is a good option. There are other product offerings from Comodo ONE. To see them, visit: https://one.comodo.com/