Today's MSP services can have a great deal of operating expenses and when you select the right rmm software options, you may save a lot of money and cut costs. But which one should you choose. Some systems (like Comodo One) use agents while others do not. Here is a brief remote monitoring and management comparison of agent vs agentless programs, to help explain the differences.
An "agent" is someone acting on behalf of a client (hopefully to benefit the client in some way). Your insurance agent is the "go between" for you and the insurance company. When you need a new policy or want to make changes, you go to the agent and he or she handles all the details including taking payments and claims.
To help simplify this remote monitoring management evaluation, let's say a software agent is the go between for the user and a computer system or network. Agent software is intelligent and capable of acting on its own (autonomous) and learning. An example would be "bots" which scan website codes for search engines. They check out things like keywords and meta descriptions to provide information for the search engines to organize, classify and rate.
Agents provide vital information on what is going on in a network at any given time. In addition, this information is provided in real time and updated frequently.
remote monitoring and management tools can be agent or agentless, so it makes sense that one type of software uses agents while the other does not, but this is not the case. All RMM software rely on reporting agents of some kind. With agent based rmm programs, one must install the agent separately. However, agentless systems actually contain agents embedded in the program already, so there is no need to install them at every endpoint.
With remote monitoring in network management, agentless software would seem to be the preferred option. After all, why install a separate agent when you can have an agent already built-in? But no so fast. In reality, it's not as simple as it may appear on the surface. First, let's look at the benefits of using agentless software.
You will notice a number of benefits when you go with agent based remote monitoring in network management software. For example:
What type of software does your company currently use? If everything is agentless, you may want to stick with this type of program. But do you have the technology in place to handle agentless rmm software? Some programs have very specific requirements which must be met.
If you are looking for the most secure and effective monitoring and reporting software, agent based programs may be the best option. Also, an agent type program like Comodo One is open source and comes with some very useful modules at no charge to you. When you add up the many benefits (and include the fact that Comodo One is free) it can make your remote monitoring management decision, a "no brainer".
If you would like to learn how you can receive a live demo, call us at (972) 649-9012 for more details.