Almost every enterprise makes use of computers these days. To record their daily activities, to communicate with their clients, to conduct their business and to carry out other such things. Now imagine what would happen if these computers break down? We're not only talking about equipment loss and related service charges alone here but also about crucial downtime which may well translate into a huge business loss for the enterprise.
How can enterprises prevent this? By hiring a group of computer experts – if your enterprise cannot afford a dedicated IT admin team - who can ensure your enterprise computers stay healthy by servicing them at regular intervals. These bunch of security experts usually go by the name Managed Service Provider(s) (aka MSP).
As stated earlier, MSPs help enterprises using computers manage their computer systems (IT infrastructure) efficiently. They don't visit the site but do so remotely. Their objective is to keep all the computer systems in the enterprise network healthy on a proactive basis and usually do so under a subscription model.
Technically speaking, MSP(s) specialize in Remote Monitoring and Management (RMM) of various enterprise networks using the relevant RMM tools.
MSP(s) usually operate using two business models. One is known as break/fix and the other managed contracts. MSP(s) using break/fix model will charge their clients 'on the spot'. That is for every fix for your break which they fix. They'll charge for equipment replacement and by the number of hours they work. Whereas MSP(s) using managed contracts will fix a monthly sum for the servicing rather than charging you each time there is a break in your network which needs to be fixed.
Managed Service Providers can prove extremely useful for enterprises which lack the technical expertise needed for maintaining their IT infrastructure. MSPs can mitigate security threats, prolong the life of your network devices, reduce the overall burden on your network and above all monitor your network all the time. Let's take a look at some of the other benefits they offer.