What is service desk ticketing system?

Service Desk ticketing system refers to the systematic process of resolving IT related user queries via creating or raising tickets, each with a unique number for easy identification. A Service Desk ticket is usually a form containing various fields (which need to be filled in) for evaluating the severity of the user's query so that they can be addressed accordingly.

 

To give an example, every Service Desk software ticket, apart from containing a unique identification number, usually also contain a 'category' field, for categorizing the user query or ticket. [PC related problems will go into 'PC Related Queries' category]. Like this, several other fields which decide factors like 'what is the complaint' and 'who should be addressing it'.

 

This manner of methodically addressing user queries (usually IT infrastructure related) forms the core of Service Desk or IT Ticketing System. Comodo ONE Service Desk also does the same. It helps MSP(s) manage their client infrastructure related queries efficiently.

Service Desk
  • Released: 07/16/2018
  • Updated: 08/03/2018

200

Views

Top FAQ's

Which RMM solution is best for managing Linux servers?

Comodo RMM delivers an effective Linux patch ...

Which is the best RMM Tool for MSPs?

There are many RMM tools for MSPs available in the market. Notable among them are - Comod...

Should I switch to a new RMM?

Switching RMM solutions is not easy. It can take a lot of time and effort. Switching sol...

Which RMM Platform has the Best Patching?

RMM (Remote Monitoring Management) Software functions to help Managed IT Service Providers ...

Which RMM tool is best for MSP startups?

The best RMM tool for MSP startups should include the following features: &...