RMM (Remote Monitoring & Management) Defined

What is RMM?

RMM (Remote Monitoring and Management), also referred to as remote monitoring software, is the IT tool or software that helps MSPs (Managed Service Providers) remotely monitor client networks, computers and endpoints. This kind of remote, proactive management is also sometimes referred to as remote IT management.

Thus, MSPs deploy RMM on client workstations, devices, servers and endpoints by installing an “agent”, a small software footprint. The agent would give information to the MSP about machine health and status, which in turn helps MSPs gain more insight about client networks. Thus they are able to ensure that client systems are maintained and up-to-date and also that they proactively stay ahead of issues, especially security issues. Such issues are detected very promptly, following which an alert (or “ticket”) is created and sent to the MSP.

The MSP then takes the required action to get the issue resolved remotely. The MSP would prioritize the issue, based on whether it’s critical or non-critical and most often, resolve it even before the client realizes there is an issue. Thus RMM helps MSPs do lots of things like remotely installing software and updates, administering patches, remote desktop monitoring, support and user information etc, all from a single, unified dashboard.

Definition of RMM

RMM: The Benefits

The benefits of RMM include-

  • It helps detect issues and resolve them before they become major problems and cause system failure.
  • Helps SMBs go for enterprise-level automation and monitoring.
  • Leads to decrease in site visits and associated costs for IT service providers.
  • Helps client companies manage their IT-related issues by paying a fixed price.
  • Ensures that there is network stability because of proactive maintenance.
  • Ensures higher profit margin, undisrupted services, because of fewer occurrences of problems.
  • Causes increase in customer satisfaction, which results in customer loyalty.
  • Enhances productivity- for technicians as well as for end users.
  • Helps MSPs expand client base by providing clients with 24x7 coverage and support.
  • Offers end users with increased uptime, without any disruption during service.
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Comodo explains Remote Monitoring and Management (RMM)

Comodo provides MSPs with an RMM software that identifies and reports problems, thus allowing experts to fix such issues. It helps in executing things like active maintenance updating the OS, antivirus definitions, de-fragmenting hard disks etc. Comodo RMM provides MSPs up-to-date information as regards status/updates of users’ software/networks, provides latest data and activity report, causes instant generation of tickets when issues are identified, helps keep consistent watch over user’s network and device health and tracks multiple clients/endpoints. The benefits provided include fast setup & deployment, real-time communication, latest OS support, panoramic control, automation, quick generation of extensive reports and logs etc.